Terms and Condition

Terms and Conditions

TERMS & CONDITIONS

ZARPIT T&C

These terms and conditions (“Terms”) outline the rules for utilising the services offered through the ‘website’ [www.zarpit.com] and the ‘ZARPIT mobile app’ (collectively referred to as the “Platform”), as well as the services provided on or through the Platform (referred to collectively as the “Services”). The Terms also include our privacy policy available at [https://zarpit.com/ privacy], as well as any additional guidelines, terms, policies, and disclaimers that we may issue from time to time (“Supplemental Terms”). The Privacy Policy and Supplemental Terms are integral parts of these Terms. In the event of any conflict between these Terms and the Supplemental Terms regarding the applicable Services, the Supplemental Terms will take precedence.

These Terms establish a legally binding contract between ZARPIT and its affiliates (referred to as “Zarpit,” “we,” “us,” or “our”), and you, as a user of the Services or a legal entity booking Services on behalf of end-users (referred to as “you” or “User”). By utilising the Services, you confirm that you have the legal capacity and authority to agree to and be bound by these Terms. If you are representing another person or entity, you affirm that you possess the necessary authority to bind them to these Terms.

Your use of the Services indicates your acknowledgement, understanding, and agreement to abide by these Terms, as amended periodically. These Terms override any previous written agreements. If you do not agree with these Terms or cannot comply with their provisions, please refrain from using the Services.

“By submitting our webform while booking the Services, you agree to receive promotional calls and communications on the number shared, and such communication and SMS may be coming from a third-party platform.”

1. SERVICES
(a) The Services encompass:

(i) Providing a technological Platform that enables you to arrange and schedule different homebased services with independent third-party service providers (“Helpers”).

(ii) Offering perks, information, and accessories related to Helpers, subject to availability and feasibility. This includes but does not guarantee:
(A) Police clearance certificate (PCC) of Helper (if available or possible),
(B) Aadhar verification report of Helper (as per records provided by concerned government bodies),
(C) Background verification report of Helper (if available or possible),
(D) Training/Assessment of Helper for required job skills and soft skills (if required),
(E) Uniform for Helper (if available or possible),
(F) Transportation of Helper if required (for full-time/live-in Helpers only),

(iii) Facilitating payments to Helpers for their services and handling payment collection on behalf of Helpers, if agreed upon by both Helper and User.

(b) The term “Helper services” refers to the services provided by Helpers, such as housemaid, cleaning, laundry, cooking, baby care, elder care, safety person, pet care, religious services, and even doctors on call, and other similar services. It is important to note that “Services” specifically refer to the services provided by ZARPIT, not the Helper services. ZARPIT solely offers the Services and is not responsible for providing the Helper services. Helpers are exclusively accountable for the Helper services they provide, and any recourse regarding the Helper services lies with the Helper(s). ZARPIT and its affiliates do not employ Helpers; Helpers are not agents, contractors, or partners of ZARPIT. Helpers cannot represent or bind ZARPIT in any manner.

The terms of the Helper services are subject to an agreement between you and the Helper.

(c) The Platform is intended for personal, non-commercial use unless an alternate arrangement is agreed upon between you and ZARPIT through a separate agreement. Please note that the Platform is designed for use within India.

(d) Part of the Services involves sending you messages (via text, WhatsApp, the ZARPIT application/platform, electronic mail, etc.) for various purposes, including relating to your bookings, subscriptions, and use of the Services, as well as for promotional and marketing strategies.

(e) In specific situations, you may need to provide identification proof to access the Services or Helper services, and you agree to comply with this requirement. Failure to comply may result in your inability to use the Services or Helper services, and you may be banned from accessing the Services.

2. ACCOUNT CREATION
(a) To avail the Services, you will be required to create an account on the Platform (“Account”). For this Account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.
(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.
(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorised use of your Account or any other breach of security with respect to your Account.
(d) You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorised access to your Account.
(e) You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third party partners, and (iv) any other matter in relation to the Services.

3. USER CONTENT

(a) The Platform may offer interactive features or services that allow users with accounts to post, upload, publish, display, transmit, or submit comments, reviews (including those about Helpers and Helper services), suggestions, feedback, or other content (“User Content”).

(b) For quality control and effective service provision, we may request reviews from you about Helpers, and Helpers may also provide reviews about you. Reviews must not contain knowingly false, inaccurate, or misleading information. Reviews serve various purposes, including quality control and assessing user suitability. We reserve the right to cancel, suspend, or terminate your registration if we determine, at our discretion, that you are not a suitable user.

(c) By posting User Content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, publish, display, store, host, process, distribute, modify, adapt, translate, and create derivative works from the User Content. This license allows us to function and promote the Services and may involve advertising the Services or presenting evidence before a court or competent authority.

(d) You waive any claims relating to moral rights or similar rights concerning the User Content, as outlined in this clause.

(e) ZARPIT may, without notice, remove or restrict access to User Content that violates these Terms or is deemed inappropriate at our sole discretion.

4. CONSENT TO USE DATA

(a) By agreeing to these Terms, you also consent to the collection and use of your personal data in accordance with our Privacy Policy, available at [https://zarpit.com/privacy]. The Privacy Policy explains the types of personal data we collect, how we process it, and your rights regarding your data.

(b) In addition to the consent provided in the Privacy Policy, you also agree to the sharing of your information with our affiliates and other third parties. We may utilize your information for purposes such as providing Services, analytics, trend analysis, targeted marketing and enhancing the Services’ effectiveness and efficiency.

(c) In compliance with applicable laws, we may be required to disclose your data to law enforcement agencies or government bodies in connection with criminal or civil proceedings.

5. BOOKINGS

(a) Orders: The Platform permits you to request various Helper Services at a time of your choosing based on available slots. To make a booking, you should follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find a Service Professional who is able to provide that service at the requested time. If, in the unlikely event we cannot find a Service Professional for the specific timeslot, we will contact you to find an alternative time.

(b) Confirmation: Once you place a request either through our mobile application or website, we will provide confirmation of the booking in the mobile application or on our website respectively. Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms or as indicated on the Platform.

(d) Substitution: In case of the unavailability of, or cancellation by a selected Service Professional, we will offer you a substitute of the Service Professional from among our registered Service Professionals.

6. PRICING, FEES, AND PAYMENT TERMS

(a) ZARPIT reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.

(b) Charges and Fees in respect of Services:

(i) In respect of Services that you seek to avail through the Platform, you shall be required to pay Service Professionals the amount indicated at the time of booking as well as amounts towards
(a) any additional Services you may avail,
(b) out of pocket expenses incurred by the Service Professional, and
(c) expenses arising out of the purchase of goods required or utilised for the performance of the Service (“Charges”). In addition to the Charges payable to Service Professionals, ZARPIT reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Service Professional welfare fee.

(ii) ZARPIT shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Services through UPI or cash upon completion of the Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of ‘cash upon completion’, you acknowledge that you will be required to pay both Charges and Fees to the Service Professional.

(iii) The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Service, as specified by ZARPIT.

(iv) For the avoidance of doubt, please note that the Charges are payable to Service Professionals, and ZARPIT acts as a limited collection agent on behalf of such Service Professionals to collect and transfer amounts due to them.

(v) Taxes: All Charges and Fees are inclusive of applicable taxes.

(vi) ZARPIT reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.

(vii) Charges and Fees that you pay are final and non-refundable, unless otherwise determined by ZARPIT or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services.

(viii) You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. ZARPIT will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.

(c) Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

(d) Cancellation: You may elect to cancel your request for services from a Service Professional at any time prior to such Service Professional’s arrival, in which case you may be charged a cancellation fee in accordance with ZARPIT’s cancellation policy. ZARPIT reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

(e) Subscriptions: ZARPIT may from time to time offer subscription packages (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include the ability to avail discounted Pro Services. You agree that subscription packages (howsoever named) shall be subject to additional terms and conditions. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.

(f) ZARPIT does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any representation by ZARPIT to the effect that tipping is “voluntary”, “not required”, and/or “included” in the payments you make for Pro Services is not intended to suggest that ZARPIT provides any additional payments to Service Professionals. You understand and agree that while you are free to provide additional payment as a gratuity to any Service Professional who provides you with Pro Services, you are under no obligation to do so. Gratuities are voluntary.

7. USER CONDUCT

(a) Discrimination against Helpers based on various characteristics is prohibited.

(b) Helpers must be treated with courtesy and respect, and a safe environment must be provided for them to perform their services. Helpers may refuse service if an appropriate environment is not provided.

(d) Basic food meal has to be provided in cases where the shift timings are more than 5 hours and the reporting time is 8AM or before.

(e) Basic 15 mins leeway for reporting at customer’s house has to be allowed to the worker.

8. THIRD-PARTY SERVICES

(a) The Platform may include Third Party Services, including links to products sold by third parties. Third-party services are provided by the respective third parties, and your use of such services is at your own risk.

(b) We make no representations or warranties regarding Third Party Services and are not responsible for them. Your engagement with Third Party Services is governed by the third parties’ terms and conditions. These refined terms and conditions outline the rules for using ZARPIT’ services and Platform. Please read them carefully and ensure compliance to enjoy a seamless experience.

9. YOUR RESPONSIBILITIES

(a) Accuracy of Information: You declare and confirm that all information provided by you in connection with the Services and Helper services is accurate, complete, and true at the time of agreeing to these Terms. You agree to ensure the continued accuracy and truthfulness of this information throughout your use of the Services and Helper services. In the event of any changes to the provided information during the term of these Terms, you undertake to promptly notify us of such changes. We shall not be held responsible or liable for any losses or damages you may incur due to incorrect, incomplete, inaccurate, or misleading information, documentation, material, or data provided by you.

(b) Cooperation in Legal Proceedings: You shall extend your full cooperation to us in the event of any legal proceedings initiated against us due to a breach of your obligations or covenants under these Terms. You agree to assist us in our defence and take necessary actions to protect our interests.

(i) You represent and warrant that you possess all necessary intellectual property rights or permissions to provide User Content and grant the licenses as outlined in these Terms.(ii) You are solely responsible for all activities conducted through your Platform account and all User Content you submit.

(iii) Your User Content does not infringe any obligations or responsibilities under other agreements.

(iv) Your User Content does not violate or infringe upon any intellectual property or proprietary rights, including rights of publicity or privacy, of any person or entity.

(v) Your User Content is free from harmful components such as viruses, corrupted data, or destructive files.

(vi) Your User Content does not contain false, misleading, defamatory, harmful, offensive, obscene, pornographic, discriminatory, or otherwise objectionable material. (vii) Your User Content complies with all legal and ethical standards and does not violate any third-party rights.

(d) Responsible Use of Services: You shall use the Services solely in accordance with these Terms. Specifically, you shall not:

(i) Infringe upon any intellectual property rights, including copyrights, patents, trademarks, or trade secrets of any party.

(ii) Copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create derivative works from, or license the Services, except as permitted under these Terms.

(iii) Transmit data containing viruses, malware, or other harmful code designed to disrupt computer software or hardware.

(iv) Use any automated methods to monitor, copy, or interact with the Services.

(v) Systematically retrieve content from the Services to compile databases, directories, or other collections.

(vi) Engage in unlawful, fraudulent, malicious, or inconsistent activities with these Terms.

(vii) Attempt to gain unauthorized access to the Services or our systems.

(viii) Violate applicable laws in any manner.

(ix) Interfere with or disrupt the functioning of the Services.

(e) Safe and Respectful Treatment of Helpers: You shall treat Helpers with courtesy, and respect, and provide a safe environment for them to perform their services. Helpers have the right to refuse service if suitable conditions are not provided.

(f) Reporting Inappropriate Behavior: You are obligated to report any disrespectful, abusive, or inappropriate behaviour of Helpers within 48 hours of the incident.

(g) Non-Solicitation of Helpers: You shall not directly or indirectly solicit, influence, approach, or engage Helpers you have availed services from to terminate their registration or engagement with the Platform. You acknowledge that this limitation is necessary to protect the privacy and security of Helpers and does not restrict your ability to obtain similar services through the Platform or other means.

(h) No conference calls are arranged by ZARPIT.

(g) Number of the worker is not shared until dispatch has been confirmed by the client.

10. OUR INTELLECTUAL PROPERTY

(a) Ownership of Services: All rights, titles, and interests in the Services, including associated intellectual property rights, are owned by us or licensed to us. Subject to compliance with these Terms, we grant you a limited, non-transferable, non-sublicensable, and revocable license to use the Services in accordance with these Terms and any instructions provided by us. No rights beyond those expressly granted herein are conferred.

(b) Feedback Usage: You may provide suggestions and feedback (“Feedback”) to us. We may use, copy, disclose, publish, display, distribute, and exploit the Feedback without any obligation of royalty, acknowledgement, or consent.

(c) Intellectual Property Limitation: Except as expressly stated in these Terms, nothing herein confers any right or license to use our or any third party’s intellectual property rights.

11. TERM AND TERMINATION

(a) Duration of Terms: These Terms remain effective unless terminated as specified herein.

(b) Our Right to Terminate: We may restrict, deactivate, or terminate your access to the Services:

(i) Immediately if you breach these Terms or fail to meet the standards required to use the Services;
(ii) Immediately for other legitimate reasons or due to legal or regulatory requirements.

(d) Effects of Termination: Upon termination, your account expires and access to the Services is restricted.

12. DISCLAIMERS AND WARRANTIES

(a) Service “As Is”: The Services are provided “as is” without warranties of any kind. We do not guarantee that the Services will meet your expectations or requirements.

(b) Disclaimer of Helper Services: While we strive to provide accurate Helper service information, we make no warranties about the quality, reliability, or accuracy of the Helper services. We are not liable for Helper services, their performance, or any damage caused by Helpers. Booking Helper services establishes a direct contract between you and the Helper.

(c) User Assumes Risk: Your use of the Services and Helper services is at your own risk. We are not responsible for any consequences arising from your use of the Services.

(d) Limitation of Liability: ZARPIT is not liable for any loss or damage arising from the Services. We are not liable for any indirect, incidental, consequential, or exemplary damages due to the Services or Helper services or Helper.

13. INDEMNITY

You agree to indemnify and hold us harmless from any claims, demands, losses, liabilities, damages, costs, and expenses arising from your use of the Services, violation of these Terms, or any breach by third parties using your account.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

(a) Jurisdiction and Governing Law: These Terms are governed by Indian laws, and disputes shall be subject to the jurisdiction of Delhi courts.
(b) Arbitration: Disputes shall be resolved through arbitration in Delhi under the Arbitration and Conciliation Act, 1996. The decision of the arbitrator is final and binding.

15. GRIEVANCE REDRESSAL

You may contact our designated Grievance Redressal Officer for complaints or queries related to the Services.

16. DIRECT EMPLOYMENT RESTRICTION:

Any helper introduced to the customer by ZARPIT India shall not be employed or engaged directly by the customer without either (a) an active and valid subscription with ZARPIT India, or (b) the renewal of an existing subscription. Failure to comply with this condition will be considered a breach of agreement and will entitle ZARPIT India to initiate appropriate legal action.

17. MISCELLANEOUS PROVISIONS

(a) Changes to Terms: These Terms may be revised at any time, and changes are effective immediately upon posting. Continued use of the Platform implies acceptance of changes.
(b) Modification of Services: We reserve the right to modify or discontinue the Services at any time.
(c) Severability: If any provision is unenforceable, the remainder of the Terms remain valid.
(d) Assignment: You may not transfer your rights without our consent. We may assign our rights.
(e) Notices: Official notices should be sent to support@zarpit.com.
(f) Third Party Rights: No third party has rights under these Terms.
(g) Force Majeure: We are not liable for events beyond our control.

These refined terms elaborate on your responsibilities and expectations when using our services.
Please review and adhere to them for a seamless experience.